Ultra Urban provides a high standard of customer care and personalised service. We take seriously our responsibility for the data we store and compile to meet our obligations under the EU General Data Protection Regulation and the Data Protection Act 1998 by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure; and by protecting individual’s rights over personal data.
Ultra Urban provides self-catering holiday and serviced business apartments in the Greater Belfast area. We provide a high standard of cleanliness, customer care and personalised service to all guests.
Ultra Urban may also market their apartments via various third party OTAs. Should you wish to make a reservation via these sites you will be subject to additional commission charges levied by these companies and are subject to the privacy policies and regulations of said companies.
Within our website we may collect your name, address, email address, IP address and information page access details.
When reserving accommodation via our website you will be redirected to the Eviivo platform. In order to process your booking Eviivo will collect the following information ~ First name, last name, email address, telephone number, postal address, name of the main guest staying in the apartment. They will also collect your credit card details to secure your booking.
Process orders and fulfill obligations arising from contracts entered into by all parties.
When you engage the Eviivo booking engine, your reservation will be processed by a third party payment processing company FirstData who provide secure encrypted online capture and processing of credit/debit card transactions.
We may use your information to:
Request your views or comments on our services.
Notify you of changes.
Send you communications which you have requested.
Promote carefully selected associated goods and/or services.
Our data retention is reviewed on a regular basis. We may retain your personal information on our systems for as long as is necessary for the relevant activity or as long as it is set out in any relevant contract you hold with us.
We will never sell or rent your information to third parties.
We will never share your information with third parties for marketing purposes.
We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process transactions). We will disclose to said parties only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own purposes.
You can choose you to receive information from us. If you do not wish to receive direct marketing communications from us, you may select these choices on the relevant forms or devices.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent.
We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.
You can change your marketing preferences at any time by contacting us via ~ firstname.lastname@example.org.
The accuracy of your information is important to us. If you change your email address or other information that we hold, please email us ~ email@example.com.
When you provide us with personal information, we ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) that we receive from you in order to secure your reservation is entered directly into the secure Eviivo system. When you enter the secure page, a lock icon will appear on the bottom of your web browsers to confirm the secure status of the transaction.
Non-sensitive details (email address etc.) are transmitted normally via the internet. Whilst we strive to protect your personal information, we cannot guarantee the security of all information you transmit to us. When we receive your information, we make every effort to ensure the security within our systems. Where we have provided (or you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential, we request that you not to share your password with anyone.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
We seek to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Data collected from the website is for Ultra Urban purposes use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.
We keep this Policy under regular review. This Policy was last updated in December 2020.
Any questions regarding this Policy and our privacy practices should be sent via email to firstname.lastname@example.org.